Customer Service Technician I/II

General Recruitment Information Under direct supervision, this role involves learning and executing specialized document processing, record keeping, and support tasks.
It serves as the primary program support for Special Districts Administration (Special Districts) and assists customers.
Responsibilities include reviewing applications, ensuring accuracy and completeness of information, aiding in understanding Special District procedures, and providing information about services.
Additionally, the role involves technical and office support work as assigned.
Minimum Qualifications CUSTOMER SERVICE TECHNICIAN I Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver’s License.
Education and Experience: Two (2) years of full-time experience performing a variety of office and administrative support work, including experience in a position requiring the application of policies and procedures.
CUSTOMER SERVICE TECHNICIAN II Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California Driver’s License.
Education and Experience: Two (2) years of full-time responsible work experience in performing a variety of office and administrative support work comparable to that of a Customer Service Technician I with the County of Lake.
The information presented in job postings, job descriptions, or recruitment materials does not form a legally binding contract, either explicit or implicit.
Benefits may differ among different employee groups.
The details provided in these materials are subject to change or cancellation without prior notification.
Prospective employees of the County of Lake must undergo the County's pre-employment medical review program upon receiving a conditional job offer before assuming their position with the County.
All job descriptions can be found at https://www.
governmentjobs.
com/careers/lakecountyca/classspecs Applicants may substitute relevant experience and/or education at a 2 to 1 ratio to fulfill minimum qualifications.
For further details, individuals should reach out to the Human Resources department.
ADA Accommodations Individuals in need of accommodation during the application and/or selection process under the Americans with Disabilities Act (ADA) should reach out to County of Lake Human Resources at (707) 263-2213.
The County of Lake is dedicated to valuing diversity and promoting inclusion, recognizing that our diverse workforce is our most valuable asset, and ensuring our customers remain our top priority.
The County is an Equal Opportunity-Affirmative Action Employer Veteran's Preference RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).
CalPERS provides a defined benefit pension at retirement for County employees.
The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification.
Please contact Human Resources for more information.
HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents.
The County contributes $1,500 of the monthly premiums for the insurance plan options.
VACATION ACCRUAL may be adjusted for current city or county government employees.
VACATION – 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years.
Pro-rated for part-time employees.
SICK LEAVE - Accrues at a rate of 96 hours per year.
Pro-rated for part-time employees.
HOLIDAYS- An average of twelve paid 8-hour holidays per year.
Pro-rated for part-time employees.
SALARY - Lake County has an adopted salary schedule.
The salary range for most classifications is in five increments with a provision for longevity increases.
Appointments are normally made at the first step of the salary range.
SOCIAL SECURITY - County employees participate in Social Security.
CALIFORNIA STATE DISABILITY INSURANCE – SDI is available to some County employees.
DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees.
Agency County of Lake Address 255 N.
Forbes Street Lakeport, California, 95453 Phone 707-263-2213