Patient Services Representative

Description: MCHC's Lakeview Health Center in Lakeport, CA is currently seeking a full-time Patient Services Representative (PSR).
All Patient Services Representatives are to assist patients while maintaining a high standard of customer service.
Calm and supportive, the Patient Services Representative will greet patients, assist them in their request for services, schedule appointments, update demographic information, and otherwise ensure a productive and compassionate visit to MCHC.
Primary Duties Include: Accurately schedules and maintains patient appointments according to policy and pace of individual provider recipe.
Schedule follow-up visits as patients check out.
Ensures appropriate scheduling according to allowances of insurance: Medi-Cal, Partnership HealthPlan (PHP), Beacon Health Strategies, Medicare, CHDP/Gateway, Sliding Fee Scale, Private Insurance, and personal self-pay.
If a patient needs financial assistance for MCHC services, direct patient to a Patient Financial Services (PFS) Representative.
Maintains integrity of patient data by entering, editing, or verifying information within the Electronic Health Record.
Including, but not limited to Patient demographics, picture ID, Uniform Data System (UDS) information, and insurance/payor(s).
Collects payments if applicable; insurance copayment, sliding scale fee, self-pay, etc.
Post daily to accounts and balance cash sheet for delivery to finance at end of each shift.
Adheres to the HIPAA law regarding health information protection, as well as to all MCHC Policies and Procedures.
Ensures customer satisfaction by reviewing and analyzing patient satisfaction survey results, complaints, and/or suggestions and being an integral part of the implemented solutions.
Communicates wait times and manages patient expectations, while managing-up the provider being seen.
Requirements: Minimum Qualifications Ability to read, write and comprehend English Education: High School Diploma or General Education Degree (GED) Other Preferred Qualifications: Two or more years’ experience in healthcare, in a similar position or in another industry, in a customer service role Bilingual, English/Spanish, fluent MCHC Health Centers is committed to the safety and wellbeing of our employees and patients.
Therefore, we require that all employees receive all required vaccinations, including, but not limited to, flu (during the flu season typically during October-March each year), COVID-19 vaccine (required in CA) etc.
, as a condition of employment, and annually thereafter.
Medical and religious exemptions may apply.