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Posted : Tuesday, May 28, 2024 04:38 PM
Do you enjoy providing excellent customer service and resolving and addressing inquiries and requests in a positive and collaborative manner? Are you interested in managing the front office and key customer service functions for a busy organization? Consider this unique opportunity to implement the vision of an architecturally inspired community where environmental stewardship and commitment to iconic housing design concepts coexist on a beautiful, wild stretch of the Northern California coast.
Join our 80+ member team of engaged employees to help manage this unique and world-renowned community by applying for a position now.
Job Title: Member Services Manager Department: Services and Communication Position Status: Full-time Classification: Exempt Reports To: Managing Director, Services and Communication Contacts: Heavy external member/customer interactions Salary: $57,000 - $70,000 (M2) ROLE SUMMARY This position is responsible for managing and guiding customer service for The Sea Ranch Association (TSRA), typically the first point of contact with members and the public, whether by telephone, email or in person.
PRIMARY RESPONSIBILITIES • Directly supervise and oversee Member Services (front office) staff, ensuring the smooth operation and successful completion of a variety of clerical, administrative and organizational tasks related to front desk and reception services, including incoming telephone calls, emails, and written correspondence, as well as proactive and ongoing communication channels with members and the public.
• Serve as the subject matter expert for processing and maintaining property and member information consistent with Federal and state law, Davis-Stirling Act requirements, and TSRA policies.
Integrate and coordinate member details with other departments and functions.
• Review and approve facilities reservation requests, including external or public use, ensuring a positive, seamless, and efficient reservation and use process.
Coordinate with other departments and groups as required.
• Keep informed about Association events and news to provide current and knowledgeable information to staff and members on an ongoing basis.
• Write, edit, and/or proofread publications, documents, correspondence, and communications, including grants, staff reports, and other materials for management, committee, and/or Board of Directors review and reference • Ensure information and resources are current, accurate, and organized for member and public use and reference across various channels and communication formats • Administer identification and pass system, including members, visitors, vendors, and rental agencies.
Understand and apply department procedures for issuance, replacement, and inquiries.
• Create, revise, and maintain procedures, forms, files and materials for easy use and reference by members and the public, as well as staff education, training, and reference • Partner with other departments to identify, implement, and/or integrate various tools and processes to improve internal and external coordination, communication, and customer management • Maintain strict standards of confidentiality regarding members’ private information and Association matters • Assist in preparation and coordination for community events, receptions, and meetings • Perform other duties as assigned.
QUALIFICATIONS Required Education and Experience • Bachelor of Science degree preferred; otherwise, education commensurate with needs of position • Minimum of five (5) years’ experience in operations, administration, customer service • Minimum of two (2) years’ experience supervising team members within an administrative or office environment • Experience working with confidential information Preferred Education and Experience • Prior experience with a public agency, homeowners association, or municipal environment is desirable.
• Prior experience using cloud-based software such as Salesforce, Sage Intacct, ArcGIS • Notary Public certification or willing to pursue certification as a Notary Public Required Skills and Abilities • Strong organizational and project management skills and the ability to prioritize activities assuring that deadlines are met.
• Ability to examine, produce, interpret, and articulate policy documents and reports in English, and take direction and provide direction to others in English.
• Team-oriented and collaborative approach with all levels of the organization • Knowledge of Microsoft Office and PC equipment, and manual dexterity to adeptly type and use computer equipment.
• Ability to communicate in English clearly and comfortably, both verbally and in writing, at all levels of organizational structure and to perform mathematical calculations required by the responsibilities of the role.
• Ability to maintain a superior customer service orientation at all levels of TSRA.
• Ability to think independently while acting within the policy guidelines given, use good judgement and appropriate levels of confidentiality, discretion, tact, and diplomacy.
• Flexible; enjoy multi-tasking while directing issues toward clarity and solutions; demonstrates resourcefulness in setting priorities.
• Write routine reports and correspondence in an acceptable business format.
• Demonstrate personal and professional commitment to The Sea Ranch philosophy.
PHYSICAL REQUIREMENTS The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 30 pounds.
• Move throughout multiple offices and departments across TSRA.
• Consistent and reliable meeting and workday attendance.
• Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to safely drive a variety of motorized vehicles and pass the state-required vision and other tests necessary to maintain a Class-C driver’s license.
EXPECTED HOURS OF WORK The employee will be expected to work 40 hours on-site, during the “core” work hours of 8:00 a.
m.
to 5:00 p.
m.
Tuesday through Saturday.
Attendance at occasional weekend activities or meetings as business needs dictate.
Join our 80+ member team of engaged employees to help manage this unique and world-renowned community by applying for a position now.
Job Title: Member Services Manager Department: Services and Communication Position Status: Full-time Classification: Exempt Reports To: Managing Director, Services and Communication Contacts: Heavy external member/customer interactions Salary: $57,000 - $70,000 (M2) ROLE SUMMARY This position is responsible for managing and guiding customer service for The Sea Ranch Association (TSRA), typically the first point of contact with members and the public, whether by telephone, email or in person.
PRIMARY RESPONSIBILITIES • Directly supervise and oversee Member Services (front office) staff, ensuring the smooth operation and successful completion of a variety of clerical, administrative and organizational tasks related to front desk and reception services, including incoming telephone calls, emails, and written correspondence, as well as proactive and ongoing communication channels with members and the public.
• Serve as the subject matter expert for processing and maintaining property and member information consistent with Federal and state law, Davis-Stirling Act requirements, and TSRA policies.
Integrate and coordinate member details with other departments and functions.
• Review and approve facilities reservation requests, including external or public use, ensuring a positive, seamless, and efficient reservation and use process.
Coordinate with other departments and groups as required.
• Keep informed about Association events and news to provide current and knowledgeable information to staff and members on an ongoing basis.
• Write, edit, and/or proofread publications, documents, correspondence, and communications, including grants, staff reports, and other materials for management, committee, and/or Board of Directors review and reference • Ensure information and resources are current, accurate, and organized for member and public use and reference across various channels and communication formats • Administer identification and pass system, including members, visitors, vendors, and rental agencies.
Understand and apply department procedures for issuance, replacement, and inquiries.
• Create, revise, and maintain procedures, forms, files and materials for easy use and reference by members and the public, as well as staff education, training, and reference • Partner with other departments to identify, implement, and/or integrate various tools and processes to improve internal and external coordination, communication, and customer management • Maintain strict standards of confidentiality regarding members’ private information and Association matters • Assist in preparation and coordination for community events, receptions, and meetings • Perform other duties as assigned.
QUALIFICATIONS Required Education and Experience • Bachelor of Science degree preferred; otherwise, education commensurate with needs of position • Minimum of five (5) years’ experience in operations, administration, customer service • Minimum of two (2) years’ experience supervising team members within an administrative or office environment • Experience working with confidential information Preferred Education and Experience • Prior experience with a public agency, homeowners association, or municipal environment is desirable.
• Prior experience using cloud-based software such as Salesforce, Sage Intacct, ArcGIS • Notary Public certification or willing to pursue certification as a Notary Public Required Skills and Abilities • Strong organizational and project management skills and the ability to prioritize activities assuring that deadlines are met.
• Ability to examine, produce, interpret, and articulate policy documents and reports in English, and take direction and provide direction to others in English.
• Team-oriented and collaborative approach with all levels of the organization • Knowledge of Microsoft Office and PC equipment, and manual dexterity to adeptly type and use computer equipment.
• Ability to communicate in English clearly and comfortably, both verbally and in writing, at all levels of organizational structure and to perform mathematical calculations required by the responsibilities of the role.
• Ability to maintain a superior customer service orientation at all levels of TSRA.
• Ability to think independently while acting within the policy guidelines given, use good judgement and appropriate levels of confidentiality, discretion, tact, and diplomacy.
• Flexible; enjoy multi-tasking while directing issues toward clarity and solutions; demonstrates resourcefulness in setting priorities.
• Write routine reports and correspondence in an acceptable business format.
• Demonstrate personal and professional commitment to The Sea Ranch philosophy.
PHYSICAL REQUIREMENTS The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 30 pounds.
• Move throughout multiple offices and departments across TSRA.
• Consistent and reliable meeting and workday attendance.
• Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to safely drive a variety of motorized vehicles and pass the state-required vision and other tests necessary to maintain a Class-C driver’s license.
EXPECTED HOURS OF WORK The employee will be expected to work 40 hours on-site, during the “core” work hours of 8:00 a.
m.
to 5:00 p.
m.
Tuesday through Saturday.
Attendance at occasional weekend activities or meetings as business needs dictate.
• Phone : NA
• Location : 975 Annapolis Road near Highway 1, The Sea Ranch,CA
• Post ID: 9029448357
